Support

We aim to answer every support request within two business days — usually much faster.

Contact

Email: support@quietmill.app. You can also reach us through the app's listing on the Atlassian Marketplace.

Before you write in

“No reminders are going out”

• Check Project settings → Approval Nudge: is the project toggle on?
• Reminders start only after a request has waited longer than Days pending before the first reminder. A request approved within the threshold never gets nudged — that's by design.
• The scan runs hourly, so a new configuration can take up to an hour to take effect.

“An approver says they got nothing”

• Check the request's Approval Nudge panel. If it flags the approver as possibly unreachable, they may never have activated their Atlassian portal account — Jira sends such accounts no email at all. Reach them on another channel; no app can email an account Jira won't deliver to.

“Too many reminders”

• Raise Days between repeat reminders or lower Maximum reminders per request in project settings. Changes apply from the next hourly scan.

What to include in a support request

• Your site URL and the project key.
• The request key (e.g. ITHELP-123) if it concerns a specific request.
• What you expected and what happened instead — a screenshot of the request's Approval Nudge panel is often enough to diagnose.

We never need — and please never send — passwords or API tokens.